Recently there was an article on AOL under the Stupid Employee Stories section. A customer had gone into a Subway to order their “Flatzilla”. On the top of the box an employee had written “Big Mama”, an implied comment to her size.
The customer went to the owner who apologized and said “the employee didn’t know any better”. OK, this owner obviously has some problems because unless the employee has a disability and comprehension problem, that is not an acceptable answer.
The owner being an idiot aside, what I really want to comment on is the customer’s response. She stated that the comment “destroyed her”. Really? Some moron calling you a name is going to destroy you? Why would you give some stranger the power to destroy you?